Deliver better projects

Learn to work with community and stakeholders to reduce the angst and achieve results.

Delivering projects with community and stakeholders can be tricky.  Different positions, interest and desired outcomes  can delay projects and lead to serious tension.  

Join Anthony Boxshall, Susan Carter and Max Hardy in this co-design course. With over 60 years of combined experience Anthony, Max and Susan are the perfect instructors to help you develop skills in co-design so you can build relationships and trust with stakeholders and deliver better projects.   

Whether you have been involved in co-design projects before or are just grappling with how to tackle a difficult project in a different way this collection of co-design resources will help guide you.    

You will find that co-design is a process that works even when the situation is complex and seems impossible, even when the stakeholders are angry at you and each other!

The course guides you through:

    Exactly what co-design is, and when you should and shouldn't use it.

    The Five Principles of Authentic Co-design.

    The common challenges you'll face, and how to mitigate them. 

    The six steps of an Authentic Co-design process.

These are tools Max, Anthony and Susan have successfully used to create processes and ultimately build great relationships with stakeholders many times over.

When you invest in the course, you receive:

    The 90-page Authentic Co-design Manual.

    Over 3 hours of video content. 

    Checklists for each step of the Authentic Co-design process.

    The combined expertise of Max, Anthony and Susan. 

    Two essential planning tools:

o    Readiness to collaborate planning tool and,

o    Community planning tool.

We offer a discount of 20% for a team of 3 or more. 

Contact us to take advantage of this deal. 

[email protected]

Course curriculum

  • 1

    Welcome and Introduction

    • Welcome and introduction

    • The Authentic Co-design Manual

  • 2

    What is Co-design?

    • What is co-design?

    • The Engagement Spectrum

    • What sort of project are you working on? Understanding the Cynefin Framework.

    • Why is co-design so well suited to complex issues?

  • 3

    The Five Principles of Co-design

    • Course activities to begin now

    • Activity_Your Organisation and and the Five Principles of Authentic Co-design

    • Activity - Your Project and the Five Principles of Authentic Co-design

    • Introduction and Principle 1 - Be Substantial

    • Principle 2 - Be Collaborative Inclusive and Safe

    • Principle 3 - Foster Mutual Learning

    • Principle 4 - Be Open and Transparent

    • Principle 5 - Be Jurisdictionally Aware

  • 4

    Common Challenges

    • Common challenges

    • The Common Challenges

  • 5

    The Co-design Framework

    • Introducing the Authentic Co-design Framework

    • The Authentic Co-design Framework

  • 6

    Co-design Planning Tools

    • Course activities to begin now

    • Activity - Checking Readiness to Collaborate

    • Using the Readiness to Collaborate Assessment Tool

    • Activity - Community Planning Tool

    • Using the Community Planning Tool

  • 7

    Step 1 - Checking readiness to collaborate

    • Step 1 Lesson 1 - Readiness and Creating an Internal Coalition

    • Step 1 Lesson 2 - Logistics to Prepare

    • Step 1 Lesson 3 - The Importance of Good Facilitation

    • Step 1 Lesson 4 - Identifying your 'Other Partners'

    • Step 1_1 Readiness and creating an interna

    • Step 1 Lesson 5 - Planning to Evaluate your Co-design Process

    • Step 1 Checklist

  • 8

    Step 2 and 3 - Building a shared understanding + Deciding what we can do together

    • Step 2 and 3 - Building a shared understanding + Deciding what we can do together

    • Your step 2 checklist

    • Your step 3 checklist

  • 9

    Step 4 - Co-designing what we agreed (community panels and other engagement methods)

    • Step 4 - Codesigning what we agreed (Community panels and other engagement methods)

    • Your step 4 checklist

  • 10

    Step 5 and 6 - Implementing agreed actions and Reviewing progress

    • Step 5 and 6 - Implementing agreed actions and Reviewing progress

    • Your step 5 checklist

    • Your step 6 checklist

    • Activity_Build your Mandate Strategy

  • 11

    Conclusion and next steps

    • Thank you and next steps

    • Authentic Co-design customer survey


Liz Weaver, Co-CEO, Tamarack Institute, Waterloo, Canada 

"Tamarack Institute has had a long and collaborative relationship with Max Hardy.  In 2019, we invited him to Canada to share his expertise about deliberative democracy and co-design processes. 

This online workshop series, created by Max Hardy, Anth Boxshall and Susan Carter is an opportunity for all of us to deepen our practice of co-design.  Course participants will benefit from the creativity, practice-based approaches and tools."

Liz Ellis, Senior Engagement Adviser, Melbourne Water

"The Authentic Co-Design course is a valuable investment for yourself and your team in understanding the nuances of community engagement and co-design principles to get the best outcomes for the community and your project. 

The course booklet is an invaluable resource and the video tutorials provide you with tactics and insights that will enhance your engagement process and mitigate emerging issues or risks.

Co-design is evergreen. It’s a methodology that will be relevant in 5,10 even 15 years’ time. The critical and integrated thinking that has gone into the development of this course will be of enormous benefit to your organisations’ engagement training portfolio."

Dr Mark Elliot, Managing Director, Founder Collabforge.

The Authentic Co-design course is a great resource from three leaders in the field and represents excellent value for money. I'd recommend it to anyone looking to deepen their skills and understanding of co-design. 


Community and Stakeholder Engagement Specialist

Susan Carter

Susan is an accomplished stakeholder engagement, communications and strategy professional with experience in State and Local Government, infrastructure, research, tourism and environment organisations. Expertise includes the design, implementation and evaluation of online and offline engagement programs and tools for a broad range of stakeholder and organisational programs. Susan's expertise is teamed leadership and a broad range of skills across strategic communication, crisis communication, outrage management, behaviour change, relationship management, advocacy, stakeholder analysis, partnerships, community programs, facilitation, training, strategic planning and collaboration. Susan has the expertise to design engagement strategy and framework to suit your organisation and develop a culture of engagement through strategy, staff capability protocols and tools. 

Dr Anthony Boxshall

Anthony is the Principal and Founder of Science into Action. He is an experienced Executive and Board level scientific leader with expertise in environmental, conservation and climate adaptation science and the practical application of science for decision-making. He has a science PhD and is a qualified Board Director. He is a Melbourne Enterprise Fellow at the University of Melbourne one day/week.  ​ Anthony works in the strategic decision-making space, helping align the delivery and content of strategies so they are implemented and used. He coaches leaders and helps others see signal in the noise to cut through for delivery. He is a strong, clear, and accountable facilitator. He has made a career of demystifying science for communities and all non-scientists. He is adept at co-design processes to enable clear decision-making that brings along all stakeholders.

Community and Collaboration Specialist

Max Hardy

I work with leaders and organisations to achieve results through collaboration. I focus on their toughest and most complex projects while building their ongoing capacity to collaborate and engage, across their organisation, with other organisations/stakeholders, and with their communities of interest.Working as a coach, facilitator, process designer, trainer and strategic advisor, my approach is to work with people where they are at, understand their unique, and not so unique, challenges, and to co-create new ways of responding to those challenges.

We offer a discount of 20% for a team of 3 or more. 

Contact us to take advantage of this deal. 

[email protected]